Overview:
This Privacy Policy (this "Policy") outlines how TulaBala LLC, including any subsidiaries or affiliates, (collectively, "TulaBala", "we", "our", or "us") collects, uses, and shares information about you concerning the use of the website located at “TulaBala.com”, any applications we may provide, together with all products and services we may offer from time to time via our website and/or related applications, our related social medial websites such as Instagram, Twitter, Facebook, or otherwise through your interactions with us (our website, applications, products, services, and social media pages, collectively, the "Services"). This Policy also explains the collection, maintenance, use, and disclosure of your Personal Information. "Personal Information" refers to information or opinion about an individual whose identity is evident or can be reasonably ascertained as further defined under applicable privacy laws.
This Policy applies regardless of the means used to access or provide the Services. This Policy also applies to our targeted content, including online offers and advertisements for products and services, which you may see on third party websites, platforms and applications ("Offer Sites") based on your online activity.
Please note that our website may contain links to third-party websites not controlled by TulaBala including, but not limited to, Shopify, Inc. (that hosts our e-commerce website), PayPal, Inc. (that processes payments on our behalf), and social media pages. This Privacy Policy does not govern such third-party interactions, and we encourage you to review the privacy policies of any third parties upon disclosing your personal information or visiting such websites.
Consent:
By using the Services, including our website, you accept thisPolicy. Providing Personal Information to TulaBala, you agree that TulaBala may collect your Personal Information, and you consent to the use, disclosure, and transfer of your personal information in accordance with this Policy and as permitted or required by law. You have the right to refuse or withdraw consent to certain identified purposes by contacting TulaBala, acknowledging that TulaBala may not be able to provide certain services or information without this consent. By accessing theServices, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Services.
Revisions to this Policy:
TulaBala reserves the right to change, modify, add, or remove portions of this Privacy Policy without prior notice. Your continued use of our services following such changes will be considered acceptance of the revised terms. We encourage you to review this Privacy Policy periodically as all revisions will be posted on our website and will apply to any personal information collected thereafter. TulaBala will notify you and obtain necessary consents required under applicable privacy laws for collecting, using, or disclosing your personal information for purposes other than those to which consent has been obtained, unless required or permitted by law.
Collection of Your Information:
At TulaBala, we may collect Personal Information in connection with your interactions with our products and services, whether at our physical stores, through our online platforms, or when engaging with our customer support. This may include providing information during activities such as registering on our website, completing a profile, making purchases, providing feedback, participating in surveys or promotions, or using various features offered on our platforms. The personal information we collect may encompass details like your name, email address, contact information, preferences, and any other data you choose to share with us. You confirm that you have the necessary authorization to provide any information, including personal details of others, to TulaBala.
INFORMATION WE DO NOT INTEND TO COLLECT
When you create an account on our website, you may provide usinformation such as your first and last name, e-mail address, password, birthdate and other info you provide. TulaBala does not intend to collect and retain records of any sensitive personal information, data regarding minority status, or data received from third parties that is not expressly contemplated by this agreement or contractually authorized. We do not knowingly contact or collect information from persons under the age of majority in your state or province of residence. The Services are not intended to solicit information of any kind from persons under the age of majority in your state or province of residence.
Use of Cookies:
TulaBala usees "cookies" to track your visits to our platformsand use of Services. These cookies are small text files that are transferred from a web server and stored on your device's hard drive. They are solely readable by the server sending them and do not personally identify you unless you have provided us with personal information. Cookies aid TulaBala in enhancing our platforms, understanding audience behavior, storing preferences, expediting searches, and identifying returning visitors. While most web browsers accept cookies automatically, you have the option to adjust your browser settings to decline TulaBala'scookies. However, please note that disabling cookies may limit access to certain areas of our platforms.
IP Address:
An IP address acts as a unique identifier for your device within a network. At TulaBala, we may log your IP address when you use our services or features. We utilize this information to aid in server diagnostics, administer our platforms, and for compliance enforcement with our Privacy Policy and Terms of Use. Additionally, we may use IP addresses to safeguard our sites, systems, information, staff, service providers, partners, users, and customers.
Third Party Analytics and Tracking:
At TulaBala, we utilize third-party automated tools like Google Analytics and Bazaarvoice to assess the usage of our services and platforms. These tools help us improve our services, performance, and user experiences. While these entities may use cookies and tracking technologies to gather information for their services, we do not directly share personally collected information with them. However, they may collect personal data through cookies. For more details on the information collected by these third parties and their privacy policies, you can refer to the Bazaarvoice Privacy Policy and the Google Analytics privacy policy. To opt-out of Google Analytics data collection, you can use the Google Analytics Opt-out Browser Add-on.
Protection of Your Information:
Ensuring the security and confidentiality of your information is paramount at TulaBala. We employ physical, technological, and administrative procedures to safeguard the personal information we collect, preventing unauthorized access, misuse, or disclosure. While we take steps to protect your data, it's important to note that Internet transmissions are not entirely secure, and messages or information you share on our platforms may be accessed by others. If you have any concerns about the security of information collected by TulaBala, feel free to contact us at info@TulaBala.shop. Certain parts of our platforms may be publicly accessible, and any submissions you make to these areas are not confidential. By making personal information public where permitted on our platforms, you consent to its publication by TulaBala or our service providers and agents. Please refer to our Terms of Use for additional information on user submissions.
Use of Your Personal Information:
Once we collect your personal information at TulaBala, we may internally use it for various purposes, either independently or in conjunction with existing data. For example, we may use this information for the following purposes:
We use your Personal Information in connection with automated decision making via our third party service provider Shopify to protect our business from fraud during the checkout process. Shopify uses customers' Personal Information to block certain transactions that appear to be fraudulent through automated decision-making.
We process this information given our legitimate interest in protecting the TulaBala Website, to measure the adequate performance of our contract with you, and to comply with applicable laws.
We will process your Personal Information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications.
Direct Marketing:
At TulaBala, we value your preferences. We may occasionally wish to share information we believe might interest you, such as TulaBala news, our offerings, those of our selected partners, subsidiaries, and affiliates, and event invitations. However, we will only do so with your consent. If you decide not to receive direct marketing communications from us, or if you change your mind after providing consent, you may withdraw your consent by clicking on the unsubscribe link in our direct marketing broadcast email or SMS. Alternatively, you can contact us at info@TulaBala.shop to withdraw your consent.
Disclosure of Your Information:
TulaBala may disclose your personal information to its subsidiaries, affiliates, and third parties that provide services on TulaBala’s behalf, which may include delivering promotional materials, supporting website services, administering contests and promotions, and answering customer inquiries about our products and services. These affiliates, subsidiaries, and third parties may be located overseas. Any disclosure will be limited to the personal information necessary to provide these services. In the event of a business transaction involving TulaBala, your consent is given for the transfer of your personal information to another party involved in the transaction.
In addition, you may disclose Personal Information when you post digital content to our website, third party websites, or other public forums, such as TulaBala’s social media pages, blogs, and online product reviews. Any information that you disclose through these services will become public. We may share information about you if necessary or appropriate to comply with laws or regulations or in response to a valid subpoena, court order, legal processes, or government request, or to protect the operations, privacy, safety, property or rights of TulaBala or others, or when we believe it is necessary to share such information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law or to protect the public.
Retention of Your Personal Information:
The personal information you provide will be retained by TulaBala in accordance with applicable laws. We reserve the right to retain it to the full extent not prohibited by law. We may delete Personal Information in our discretion, so you should retain your own records, and not rely upon our storage of any Personal Information, content, or other data. TulaBala will also take reasonable steps to destroy or permanently de-identify personal information that is no longer necessary for our business purposes. When we delete any information, it will be deleted from our active databases but may remain in our archives.
Consent to International Transfer and Disclosure of Personal Information: Although TulaBala is located in the United States and is subject to the applicable laws of the United States, we may be involved in business activities in a variety of countries. For example, our e-commerce store is hosted on Shopify Inc., a Canadian company. Shopify provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify's data storage, databases and the general Shopify application. Accordingly, Shopify may transmit your personal information outside of the country, state, or province in which you are located.
Children's Privacy:
At TulaBala, we respect the privacy interests of children, and we encourage parents and guardians to actively supervise their children’s online activities. Our services and platforms are intended for individuals aged 18 and over, and we do not knowingly collect personal information from individuals under the age of 18.
Choice and Opt-Out Preferences:
TulaBala does not collect your personal information unless you choose to provide it. If, at any time, you prefer not to receive further email or SMS communications from TulaBala, you can unsubscribe via the link provided in each communication. If you prefer not to receive any other form of communication, you may unsubscribe by contacting: info@TulaBala.shop.
Complaints and Corrections:
Your privacy and the accuracy of your Personal Information are of great importance at TulaBala. If you have any complaints concerning TulaBala’s processing of your Personal Information, please email us at info@TulaBala.shop
If any of the information held by TulaBala is found to be inaccurate, TulaBala will take the necessary steps to correct it.
MOBILE TERMS OF SERVICE
Last updated: Jan. 10, 2025
The TulaBala mobile message service (the "Service") is operated by TulaBala (“TulaBala”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to TulaBala’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of TulaBala through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with TulaBala. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to +18447311034 or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other TulaBala mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to +18447311034 or email info@tulabala.shop
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.
YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
EU Privacy Rights
If you are a European Union resident, in accordance with TulaBala’s policies and procedures you have the right to review, verify, correct, and request erasure of the Personal Information that we hold about you under certain circumstances. You also have the right to limit, restrict, or object to the processing of your Personal Information under certain circumstances. You may also have the right to request that we transfer your Personal Information to another party to the extent provided for under applicable data privacy laws. For more information on your rights, please see https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
If you want to review, verify, correct, or request erasure of your Personal Information; limit, restrict, or object to the processing of your Personal Information; or request a transfer of your Personal Information to another party, please contact us at info@TulaBala.shop. To protect your privacy and security, we also will take reasonable steps to verify your identity before granting access, making corrections, or following such a request to correct or delete your data.
When you contact us, we will respond as soon as possible and where possible within one month. If your request is more complicated, it may take longer to respond to you, but we will respond within three months of your request. There is no charge for most requests, but if you ask us to provide a significant amount of data, for example, we may ask you to pay a reasonable administrative fee. We also may ask you to verify your identity before we provide any information to you.
Your California Privacy Rights
The following section pertains to the rights of individuals or households in California ("California consumers").
Civil Code Section 1798.83: Under certain circumstances, California Civil Code Section 1798.83 states that, upon receipt of a request by a California consumer, a business may be required to provide detailed information regarding how that business has shared that customer's Personal Information with third parties for direct marking purposes. However, the foregoing does not apply to businesses like ours that do not disclose Personal Information to third parties for direct marketing purposes without prior approval or give customers a free mechanism to opt out of having their Personal Information disclosed to third parties for their direct marketing purposes.
Rights under the CCPA: After January 1, 2020, the CCPA (California Civil Code Section 1798.100 et seq.) will provide California consumers with additional rights regarding Personal Information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly with a particular consumer or household. The categories of Personal Information we collect are generally described above but differ for individual consumers depending on the Services used by such consumers.
Under the CCPA, qualifying California consumers may have the following rights:
A California consumer has the right to request that we disclose what Personal Information we collect, use, disclose and sell. A California consumer also has the right to submit requests to delete Personal Information.
When we receive a request to know or delete from a California consumer, we will confirm receipt of the request within 10 days and provide information about how we will process the request, including our verification process. We will respond to such requests within 45 days.
A California consumer may also submit requests that we disclose specific types or categories of Personal Information that we collect.
Under certain circumstances, we will not provide such information, including where the disclosure creates a substantial, articulable and unreasonable risk to the security of that Personal Information, customers' account with us, or the security of our systems or networks. We also will not disclose California consumers' social security numbers, driver's license numbers or other government-issued identification numbers, financial account numbers, any health insurance or medical identification numbers, or account passwords and security questions and answers.
Submitting Requests: If you are a California consumer and would like to make any requests under the CCPA, please email us at info@TulaBala.shop
Verifying Requests: If we receive any request we will use a two-step process for online requests where the California consumer must first, clearly submit the request and then second, separately confirm the request. We will use other appropriate measures to verify requests received by mail or telephone.
In submitting a request, a California consumer must provide sufficient information to identify the consumer, such as name, e-mail address, home or work address, or other such information that is on record with us so that we can match such information to the Personal Information that we maintain. Do not provide social security numbers, driver's license numbers, account numbers, credit or debit card numbers, medical information or health information with requests. If requests are unclear or submitted through means other than outline above, we will provide the California consumer with specific directions on how to submit the request or remedy any deficiencies. If we cannot verify the identity of the requestor, we may deny the request.
California Do Not Track Disclosure: Do Not Track is a privacy preference that users can set in their web browsers. When a user turns on the Do Not Track signal, the browser sends a message to websites requesting them not to track the user. For information about Do Not Track, please visit www.allaboutdnt.org. At this time, we do not respond to Do Not Track browser settings or signals. For information about Do Not Track, please visit: www.allaboutdnt.org.
We are currently improving our site to allow for an easier and more functional shopping experience for those with disabilities by working towards meeting Web Content Accessibility Guidelines (WCAG) 2.0.
If you need assistance placing an order please contact customer service at info@tulabala.shop
